Appointments

Appointments

You can make an appointment with the doctor or nurse by phoning the surgery AFTER 8.00am or by submitting an askmyGP request.

You have a right to express a preference of practitioner and we will do our best to give you an appointment with the doctor of your choice.  Should your preferred doctor not have a free appointment you will be offered an appointment with one of the other GPs in the practice.

You will never be refused to see a doctor if one is available. If you no longer need your appointment, please let us know.

Please remember that appointments are for ONE person only. If you feel your consultation may be lengthy, ask the receptionist for a DOUBLE APPOINTMENT when you book.

Podiatry - Winscombe Practice

We have a weekly private Podiatry service that works from the surgery to provide a local service for our patients (Wednesday at Winscombe).

Chiropody and Podiatry – NHS and Private.

NHS Physiotherapist

We have physiotherapists available at the practice. Please contact our reception team or submit an askmyGP request to book an appointment.

Home Visits Specification

If possible please try to telephone reception before 11.00 if you require a home visit.

If you are housebound or are too ill to visit the Practice you can request a home visit. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a Community Nurse if you are referred by your GP. You should also be visited at home by a Health Visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Please only request visits if absolutely necessary as the doctor can see an average of four patients in surgery in the same time taken to do one home visit.

Visits are normally undertaken at any time between 1.00 and 3.30pm. You should therefore not expect the doctor to arrive immediately following the end of morning surgery.

Home visits are not available to assist with problems of transport or social issues beyond our control.

PLEASE HELP US TO HELP YOU

• Mondays are our busiest day – if something can wait please try later in the week.
• The phone may be busy at peak periods eg from 8.00am to 9.00am each morning and again from 12:30-1.30pm. Please be patient – don’t blame the receptionist!
• Request home visits before 11.00am these are specifically for our housebound patients so please try to attend surgery whenever possible.
• Remember one appointment is for one person only – if you think you may need longer than 10 minutes please ask the receptionist for advice.
• Please inform us if, for any reason, you are unable to keep an appointment with any member of the practice team. Try to give us as much notice as possible.
• Inform us of any change in your address or circumstances and make sure we have an up-to-date telephone number.