Winscombe and Banwell Family Practice mission statement, vision and values

Our mission is to redefine compassionate healthcare by creating an environment of excellence that centres on patient empowerment, technological innovation, and community collaboration. We are committed to nurturing a vibrant team that delivers exemplary care and continuously evolves to meet the health needs of those we serve.

Vision:
•    We aim to provide the highest standards of patient centered compassionate care delivered by a trusted and friendly team who are prepared to go the extra mile.
•    We aim to achieve excellence in the delivery of teaching and training.
•    We aim to use innovative technology to improve the efficiency and effectiveness of our administration, patient contact, and clinical activity.
•    We aim to involve our patients in decisions by supporting them to help them make decisions to improve and maintain their health.
•    We will continue to invest in our staff, diversifying and developing our skills and knowledge base to ensure we have a highly skilled, resilient, and adaptable workforce to meet the needs of our patients and community.
•    We will seek to collaborate and work in partnership to strengthen community links and respond to local, regional, and national initiatives.

Values:
•    We ensure we take responsibility for our actions and are open and transparent to the people who use our service.
•    We endeavour to be consistent in the way we deal with people (both patients and staff) acting courteously, showing consideration, compassion and understanding valuing each person as an individual.
•    We seek to constantly review the service we provide and improve it when and where possible. We use all available resources, including technology to provide the best service we can.
•    We nurture innovation, lead on learning and development, and embrace emerging technologies.
•    We will put our patients at the heart of all that we do. 
•    We respect and value everyone for their contribution, we engage with the community and local resources where possible, we celebrate peoples’ differences and provide equality of opportunity for all without discrimination.